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Payment & Ordering

Shipping Policy

We ship worldwide from our office in Portugal through our post office of choice – CTT (Portugal Post Office). Portugal takes about one working day, Europe takes about 3 working days to get to the destination; The rest of the world takes about 5 working days to achieve the final destination. Once you purchase 150€ worth on our pieces, the shipping costs will be free!

After your order is made, we’ll confirm with you via email within 24 hours, when we’re about to take care of your piece and when your purchase has been shipped and traceable by a code that we’ll sent you.

If your order has taken any longer than the stated delivery times please check the tracking details and feel free to email us at info@undecidedclub.com with your order number.

Once your package has been shipped and you receive a tracking number – the responsibility is out of our hands, although we’ll help you in any way we can. But don’t worry, sometimes delays happen, and your package will find it’s way to you!

 

Payment Security & Privacy

Any information received from you will be kept private and secured under all circumstances. We’ll never give your personal details away to anyone! We only require some info to complete the order you’re about to request from us, so it will not be used on anything else.

 

Payment Policy

We accept almost everything, whether you’re using PayPal, Stripe and credit cards!

Your order will be charged in EUR and converted by whatever payment type you paid with at the exchange rate they designate.

 

International Customs

We cannot anticipate taxes applied by Customs Offices. Any additional taxes or fees by destination countries are your responsibility. We don’t know what’s the amount, if any, that will be charged so please check with Customs in your country to be aware of everything. This is a legal requirement, that’s out of our control. If you refuse to pay the customs of your country it will be returned to us at our expense and we will have to charge you those same fees.